Question 1

How do I get a quote?

Accepted Answer

Use the quote tool at the top of the site — it takes about two minutes and asks about the damage, your vehicle, and how you'd like to be served. You'll get a preliminary read before a technician confirms the final quote.

Question 2

Do you offer mobile service?

Accepted Answer

Where available, our technicians can come to an approved home, workplace, or safe alternative location. Availability is confirmed by postal code during your quote.

Question 3

Is my information kept private?

Accepted Answer

Details you share through the quote form or contact form are used to prepare your quote and respond to your message — see our privacy policy for how information is handled.

Question 4

Will you tell me if my insurance covers this?

Accepted Answer

Coverage depends entirely on your specific policy and insurer — we can't confirm coverage on your behalf. We can help you understand what's typically needed and provide documentation to support your claim.

Question 5

Do I have to use insurance?

Accepted Answer

No — you can choose to pay personally at any point during your quote, regardless of whether you have coverage that might apply.

Question 6

What information will my insurer likely ask for?

Accepted Answer

Most insurers ask for the date and description of the damage, your vehicle information, and an itemized quote or invoice. We'll help you put that together.

Question 7

Will the chip be invisible after repair?

Accepted Answer

Repair significantly improves clarity and stops the damage from spreading, but a faint blemish may remain visible depending on the type and age of the break.

Question 8

How long does a repair take?

Accepted Answer

Most single-chip repairs take 30–45 minutes. Multiple impacts or larger cracks may take longer.

Question 9

Can I drive right after a repair?

Accepted Answer

Yes — repair resin cures immediately under UV light, so you can drive away right after the technician finishes.

Question 10

What if the technician says it needs replacement instead?

Accepted Answer

Not every break is a safe repair candidate. If the damage is too large, too deep, or in the driver's direct line of sight, we'll explain why and quote a replacement instead.

Question 11

How long does replacement take?

Accepted Answer

The installation itself typically takes 60–90 minutes, plus adhesive cure time before the vehicle is safe to drive.

Question 12

Do I need to do anything special afterward?

Accepted Answer

Avoid slamming doors, driving on rough roads, or removing retention tape for the first 24–48 hours while the urethane fully cures.

Question 13

Will my sensors still work?

Accepted Answer

If your vehicle has a forward-facing camera, it will typically need calibration after replacement — we'll flag this during your quote.

Question 14

OEM, OEE, or aftermarket glass — what's the difference?

Accepted Answer

OEM glass is made by the vehicle manufacturer's original supplier; OEE and aftermarket glass are made to equivalent specifications by other manufacturers. We'll explain the options available for your vehicle.

Question 15

Can a cracked side window be repaired instead of replaced?

Accepted Answer

No — side windows are made of tempered glass, which shatters rather than cracking, so replacement is the standard fix.

Question 16

What if my window regulator is also broken?

Accepted Answer

We'll inspect the regulator and track during your visit and let you know if additional repair is needed.

Question 17

Can you come to me for a broken side window?

Accepted Answer

Yes, side window replacement is available through our mobile service where offered.

Question 18

Will my rear defroster still work?

Accepted Answer

Yes — we test the defrost grid connection after installation to confirm it's working before you leave.

Question 19

Does this affect my wiper motor?

Accepted Answer

If your rear wiper mounts through the glass, we'll reinstall and test it as part of the service.

Question 20

Is calibration always required after windshield replacement?

Accepted Answer

Only vehicles equipped with a forward-facing camera or related sensors typically require it — we confirm this during your quote.

Question 21

What is the difference between static and dynamic calibration?

Accepted Answer

Static calibration is performed in-shop using positioned targets. Dynamic calibration involves driving the vehicle under specific conditions so the system can self-calibrate.

Question 22

I'm not sure if my car has this — how do I check?

Accepted Answer

Tell us your year, make, and model during your quote and we'll help you find out, or look for a small camera housing near your rearview mirror.

Question 23

Is mobile service available everywhere?

Accepted Answer

Availability depends on your postal code and the service required. We'll confirm coverage before booking.

Question 24

Does mobile service cost more?

Accepted Answer

Pricing depends on the specific job — we'll provide a clear quote before you book, mobile or in-shop.

Question 25

What if my ADAS calibration needs in-shop equipment?

Accepted Answer

Some static calibrations require equipment only available in-shop. If that applies to your vehicle, we'll explain the options during your quote.

Question 26

Can you always fix my glass the same day?

Accepted Answer

We prioritize emergency requests, but same-day availability depends on your location, the glass required, and current schedule — we'll be upfront about timing when you request a quote.

Question 27

What should I do right now if my windshield is shattered?

Accepted Answer

If it's not safe to drive, avoid the vehicle until glass has been cleared. Contact us to start an emergency request and we'll advise on next steps.

Frequently asked questions

General

Insurance

Windshield Repair

Windshield Replacement

Side Window Replacement

Rear Window Replacement

ADAS Calibration

Mobile Auto Glass

Emergency Auto Glass

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